Business Procedures

Contact Business Hours

Contact business hours are 9am to 5pm – Monday through Friday. Emails or phone calls after 5pm Monday through Friday or during the weekend may not be returned until the following business day. However, we always do our best to reply as soon as possible.

Email: dorothyspetcare@nyc.rr.com

Voice Mail: 212-501-4860

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Dog Walking Hours

Dog walking hours are from 10:30am to 5pm – Monday through Friday. We require a two-hour walking time frame in which to be able to arrive within in order to fairly accommodate everyone. However, we always aim to adhere to our client’s dog walking time request as closely as we can.

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Scheduling/Changes/Questions/Etc.

We request that scheduling, schedule changes and/or questions for and about pet care, etc., be sent via email to dorothyspetcare@nyc.rr.com. For those who do not use email, they may leave a voice message with their request on our voice mail at 212-501-4860.

Though rarely, email servers may at times be down. Therefore, if we have not replied to an email by the end of the next business day, a voice message should be left on our voice mail at 212-501-4860.

For dog walks requested with less than twenty-four hours’ notice, we can’t guarantee our availability, but the sooner we get the request, the easier it will be to try and schedule the walk.

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Emergency Contacts

Clients must fill out a Client Contact Information Form. This allows us to contact the client and anyone else (vet, relative, friend) we should contact in case of an emergency. (We request that a hard copy of the contact form be placed in an easily visible place at the client¹s home for us to refer to if ever needed.)

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Building Security and Regulations

Our company’s name, Dorothy’s Petcare, and the purpose of our visits should be left with the building’s doorman, super, and anyone else in charge of the building’s security. In addition, if there is a specific policy in your building regarding bringing in outside dogs we need to be notified. We may need to bring one or two dogs into your building while picking up or dropping off your dog(s).

In the event the elevators in the client’s building are out of order, we cannot go above the 4th floor. If there is a backup plan when the regular elevators are not working, we should be informed of it so that we may follow those instructions.

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Keys

Keys For Dog Walking: If the building has a twenty-four hour doorman where the keys may be accessed at any time, we can pick up the keys from the doorman. However, if that cannot be arranged, it is our policy that we request two full sets of keys – One set for the dog walker and one set to be kept at our home office as back up in case of an emergency.

NOTE: The super, doormen, etc., must be informed that if necessary, we may need to use the backup set of keys that is left with the doorman, etc.

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Payment

For Dog Walking: We request payment on the first day of the week we start the walks. However, we will consider other arrangements if necessary to accommodate the client’s needs.

How You Pay – Cash is always welcomed but for those who need to pay by check, please write the check out to ‘Dorothy’s Petcare’. We also accept payment via VENMO. Our VENMO ID is @Dorothy- Pimentel

Leaving Payment For Dog Walks In Your Home – Please leave cash or check in a sealed envelope marked “For Dorothy’s Petcare,” along with the dog’s name and the dates for which payment is being made. Please let us know where you are going to leave the envelope.

PLEASE NOTE: In order to avoid picking up payment that might have been left for someone else, we will not pick up cash or checks written to cash that aren’t in a sealed envelope marked for “Dorothy’s Petcare”

Payment And Payment Arrangements For Dog Boarding: Cash is always preferred but for those who need to pay by check, please write the check out to ‘Dorothy’s Petcare’. Arrangements for payment will be settled before the client’s departure. As is stated above, we accept payment via VENMO as well. Our VENMO ID is @Dorothy- Pimentel

Leaving Payment For Dog Boarding In Your Home – Please place payment in a sealed envelope marked “For Dorothy’s Petcare,” including your dog(s) name(s) and the dates of the sitting/boarding period. Please let us know where you are going to leave the envelope.

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Cancellation Policies

Dog Walking Cancellation Policy:
100% of the fee will be charged:

For cancellations or changes made with less than 24 hours notice Monday through Friday.
For cancellations made after 5pm Saturday for a Monday booking.
If you do not notify us of a cancellation and we come to your home as scheduled.

Dog Boarding Cancellation Policy:
40%
of the fee will be charged for cancellations made less than one week in advance.
30% of the fee will be charged for cancellations made less than two weeks in advance.

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