Business Procedures

 

Contact Business Hours

Contact business hours are 9am to 5pm – Monday through Friday and 10am to 4pm on Saturdays and Sundays. Emails or phone calls after 5pm Monday through Friday or after 4pm on Saturdays and Sundays  may not be returned until the following business day. However, we always do our best to reply as soon as possible.

Email: itsawonderfullife@dorothyspetcare.com

Voice Mail: 646-858-4600

Day Care Hours At Our New Morningside Heights Location 

Our day care hours are 8am to 6pm – Monday through Friday and 10am to 6pm – Saturday and Sunday with a 30 minute grace period till 6:30pm for all days.

Boarding Hours At Our New Morningside Heights Location 

We’re available to board dogs 24 hours a day 365 days a year.

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Dog Walking Hours

Dog walking hours are from 10:00am to 5:30pm – Monday through Friday. We require a two-hour walking time frame in which to be able to arrive within in order to fairly accommodate everyone. However, we always aim to adhere to our client’s dog walking time request as closely as we can.

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Scheduling/Changes/Questions/Etc.

We request that scheduling, schedule changes and/or questions for and about any care, etc., be sent via email (please do not text) to itsawonderfullife@dorothyspetcare.com.

Though rarely, email servers may at times be down. Therefore, if we have not replied to an email by the end of the next business day, a voice message should be left on our voice mail at 646-858-4600.

For dog walks requested with less than twenty-four hours’ notice, we can’t guarantee our availability, but the sooner we get the request, the easier it will be to try and schedule the walk.

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Contacts Information, Emergency Contacts, Etc.

Clients must fill out a Client Contact Information Form. This allows us to contact you and anyone else (vet, relative, friend) we should contact in case of an emergency.

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Building Security and Regulations

Our company’s name, Dorothy’s Petcare, and the purpose of our visits should be left with the building’s doorman, super, and anyone else in charge of the building’s security. In addition, if there is a specific policy in your building regarding bringing in outside dogs we need to be notified. We may need to bring one or two dogs into your building while picking up or dropping off your dog(s).

In the event the elevators in the client’s building are out of order, we cannot go above the 4th floor. If there is a backup plan when the regular elevators are not working, we should be informed of it so that we may follow those instructions.

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Keys

Keys For Dog Walking: If the building has a twenty-four hour doorman where the keys may be accessed at any time, we can pick up the keys from the doorman. However, if that cannot be arranged, it is our policy that we request two full sets of keys – One set for the dog walker and one set to be kept at our location as back up in case of an emergency.

NOTE: The super, doormen, etc., must be informed that if necessary, we may need to use the backup set of keys that is left with the doorman, etc.

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Payment

For Dog Walking: We request payment on the first day of the week we start the walks. However, we will consider other arrangements if necessary to accommodate a client’s needs.

How You Pay – We accept all major credit and debit cards. We also accept payment via VENMO. Our VENMO ID is @Dorothy- Pimentel. We do not accept checks. We will soon be accepting payment via Zelle along with other direct deposit soon.

Payment And Payment Arrangements For Dog Boarding: Payment arrangement is always settled before a client’s departure. As is stated above, we accept all major credit cards and payment via VENMO as well. Our VENMO ID is @Dorothy- Pimentel. We do not accept checks.

Please Note: You do not have to pay by credit card but we do require an active credit card number on file.

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Cancellation Policies

Dog Walking Cancellation Policy:
100% of the fee will be charged:

For cancellations or changes made with less than 24 hours notice Monday through Friday.
For cancellations made after 5pm Saturday for a Monday booking.
If you do not notify us of a cancellation and we come to your home as scheduled.

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