Terms and Conditions

No-Fault Terms and Conditions

Dorothy’s Petcare, Inc.

Welcome to Dorothy’s Petcare, Inc.! We strive to provide a loving, safe, fun, and very comfortable environment for your dog. Please read our No-Fault Terms and Conditions carefully before enrolling your dog in our daycare or boarding services. By using our services, you agree to the following terms:

  1. General Acknowledgment:

By enrolling your dog in our daycare and boarding facility, you acknowledge and accept the inherent risks associated with group dog activities, including but not limited to minor scratches, nicks, illnesses, and unexpected behavioral changes.

  1. No-Fault Policy:

Dorothy’s Petcare, Inc. operates under a No-Fault Policy. This means that while we strive to take all reasonable precautions to ensure the safety and well-being of all dogs in our care, we do not assume responsibility for injuries, illnesses, or damages that may occur as a result of normal dog behavior.

You agree that:

  • Dogs play and interact at their own risk.
  • Minor injuries (such as scratches or small cuts) are possible and are considered a natural part of social play.
  • While we take all necessary steps to maintain a clean and safe environment and we follow all regulation regarding vaccinations very closely, we cannot guarantee the complete prevention of illnesses such as kennel cough or minor infections. Especially here in New York city.
  • If any injury occurs, we will notify you as soon as possible and seek veterinary care if necessary.
  1. Health and Vaccination Requirements:

All dogs must meet the following requirements before participating in daycare or boarding services with us:

  • All dogs must be up-to-date on vaccinations (Rabies, Distemper, Bordetella, etc.)
  • All dogs must be free of contagious diseases, parasites, and fleas
  • All dogs must be in good general health
  • All dogs must be spayed or neutered if over six (6) months of age (unless otherwise approved by management)
  1. Emergency Veterinary Care:

In the event of an illness or injury, we will make reasonable efforts to contact you. This is something that we take very seriously. If we are unable to reach you, we reserve the right to seek veterinary care at your expense. You authorize us to act in your dog’s best interest should an emergency arise.

  1. Behavior and Temperament:

For the safety of all dogs in our care, we reserve the right to refuse service to any dog displaying aggressive, excessive barking, or dangerous behavior. Dogs exhibiting severe behavioral issues may be dismissed from our facility without refund. 

  1. Liability Waiver:

By enrolling your dog in our services, you agree to waive any claims against Dorothy’s Petcare, Inc., its employees, and affiliates for injuries, illnesses, losses, or damages arising from your dog's participation in daycare or boarding. You accept full responsibility for any harm caused by your dog to other dogs, people, or property.

Depending upon the injuries and/or illness, we can file a claim but only if it is deemed by us the correct and fitting thing to do according to how and what transpired and in regard to the extent of any injuries and by which party they occurred.

  1. Payment & Cancellation Policy:
  • Payment for services is due in full at the time of booking.
  • Cancellations must be made at least 24 hours in advance and can vary according to the type of service to qualify for a refund or credit. Please refer to our cancellation policies.
  • No-shows or late cancellations may result in a forfeiture of fees.
  1. Personal Items:

We are not responsible for the loss or damage of any personal items, including but not limited to toys, bedding, leashes, coats and collars. Please label all belongings clearly.

  1. Photo and Video Release:

You grant Dorothy’s Petcare, Inc. permission to take and use photos or videos of your pet for promotional and social media purposes. If you do not wish for your dog’s image to be used, please inform us in writing.

  1. Agreement and Acknowledgment:

By signing up for services, you confirm that you have read, understood, and agreed to these No-Fault Terms and Conditions.

If you have any questions, please contact us at itsawonderfullife@dorothyspetcare.com

Thank you for trusting us with your beloved dog!