Business Procedures

Business Hours:

Please feel free to call or email us anytime.


Voice Mail: 646-858-4600

To Register Click Here

Day Care Hours At Our Morningside Heights Location:

Our day care hours are 8am to between 4pm & 5pm (you can pick up your dog till 6pm) – Monday through Friday. We are closed for day care on Saturdays, Sundays and holidays unless we are boarding your dog.

We’re available to board dogs 24 hours a day 365 days a year. (We are not able to supply transportation on weekends or holidays)

Dog Walking Hours: (We Are Available For Walks On The Upper West Side & Lincoln Square Areas Only)

Dog walking hours are from 9:30am to 5:30pm – Monday through Friday.


We request that scheduling, schedule changes and/or questions for and about any care, etc., be sent via email to (please do not text)

Contacts Information, Emergency Contacts, Etc.

Please click on the link below to register with us.

Building Security and Regulations

Our company’s name, Dorothy’s Petcare, and the purpose of our visits should be left with the building’s lobby staff, super, and anyone else in charge of your building’s security.

In addition, e may need to bring one or two dogs into your building while picking up or dropping off your dog(s).

If there is a specific policy in your building against bringing dogs into your building that do not live there, we need to be notified.

In the event your elevators are out of order, we cannot go above the 4th floor. If there is a backup plan when the regular elevators are not working, please inform us of it so that we may follow those instructions.


Keys For Dog Walking: If the building has a twenty-four hour doorman where the keys may be accessed at any time, we can pick up the keys from the doorman. However, if that cannot be arranged, it is our policy that we request two full sets of keys – One set for the dog walker and one set to be kept at our location as back up in case of an emergency.

NOTE: The super, door person, etc., must be informed that if necessary, we may need to use the backup set of keys that is left with with them, etc.

Key lock boxes: We use them all the time. All we'd need is the code.


For Dog Walking: If we do not have a specific arrangement with you, we will charge and invoice you at the end of the work week. Any monthly payments must be paid at the beginning of the month.

How You Pay – We accept all major credit and we also accept cash. We do not accept checks or any other methods of payment.

Payment And Payment Arrangements For Dog Boarding: Payment method and arrangements must be settled before your departure. A 50% deposit for boarding is required at the time of booking in order for the boarding period to be fully reserved. We request that all care information be filled out in your personal portal at least two days before your departure.

Please Note: You do not have to pay by credit card but we do require an active credit card number to be on file.

Cancellation Policies:

Dog Walking Cancellation Policy:
100% of the fee will be charged:

For cancellations or changes made with less than 24 hours notice Monday through Friday.
For cancellations made after 5pm Saturday for a Monday booking.
If you do not notify us of a cancellation and we come to your home as scheduled.

Dog Boarding Cancellation Policy:

(To avoid unnecessary payment, please read the below.)
100% of the fee will be charged for boarding cancellations made less than 48 hours in advance.
50% of the fee will be charged for boarding cancellations made less than one week in advance.
25% of the fee will be charged for boarding cancellations made less than two weeks in advance.
$40.00 per day penalty for each day removed mid boarding period previously reserved by deposit.

PLEASE NOTE: Cancellations & any other schedule changes or additives will be regarded as valid if done via email only. Please do not text us regarding schedule issues of any kind as any request made will not be recognized as valid and/or may not be received in time. Therefore, a charge may occur.