Business Procedures


Business Hours

Please feel free to call or email us anytime. Our current day care hours at 421 Manhattan Avenue are Monday through Friday from 8am to 5pm (pick up till 6pm).


Voice Mail: 646-858-4600

Day Care Hours At Our  Morningside Heights Location 

 Our day care hours are 8am to 5pm (pick up till 6pm) – Monday through Friday. We are closed for day care on Saturdays, Sundays and holidays. 

We’re available to board dogs 24 hours a day 365 days a year.             (We are not able to supply transportation on weekends or holidays)

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Dog Walking Hours

Dog walking hours are from 9:30am to 5:30pm – Monday through Friday.

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We request that scheduling, schedule changes and/or questions for and about any care, etc., be sent via email to (please do not text)

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Contacts Information, Emergency Contacts, Etc.

Clients must fill out a Client Contact Information Form. This allows us to contact you and anyone else (vet, relative, friend) we should contact in case of an emergency.

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Building Security and Regulations

Our company’s name, Dorothy’s Petcare, and the purpose of our visits should be left with the building’s lobby staff, super, and anyone else in charge of the building’s security.

In addition, if there is a specific policy in your building regarding bringing in outside dogs we need to be notified. We may need to bring one or two dogs into your building while picking up or dropping off your dog(s).

In the event the elevators in the client’s building are out of order, we cannot go above the 4th floor. If there is a backup plan when the regular elevators are not working, please inform us of it so that we may follow those instructions.

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Keys For Dog Walking: If the building has a twenty-four hour doorman where the keys may be accessed at any time, we can pick up the keys from the doorman. However, if that cannot be arranged, it is our policy that we request two full sets of keys – One set for the dog walker and one set to be kept at our location as back up in case of an emergency.

NOTE: The super, door person, etc., must be informed that if necessary, we may need to use the backup set of keys that is left with with them, etc.

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For Dog Walking: We request payment on the final day of walks for the week. Time and amount of payment also depends upon whether or not a monthly membership or package is purchased. We will also consider other arrangements if necessary to accommodate a client’s needs.

How You Pay – We accept all major credit and we also accept cash. We do not accept checks or any other methods of payment.

Payment And Payment Arrangements For Dog Boarding: Payment method and arrangements must be settled before your departure. A 50% deposit is required at the time of booking in order for a boarding period to be fully reserved. A boarding checklist must be filled out to provide us with all information pertaining to travel plans, the dates and times that care begins and ends which will enable us to decipher full coast and deposit amount. Please visit the “Forms” page and click on “Boarding Checklist Form”.

Please Note: You do not have to pay by credit card but we do require an active credit card number to be on file.

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Cancellation Policies

Dog Walking Cancellation Policy:
100% of the fee will be charged:

For cancellations or changes made with less than 24 hours notice Monday through Friday.
For cancellations made after 5pm Saturday for a Monday booking.
If you do not notify us of a cancellation and we come to your home as scheduled.

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