Dorothy’s Petcare has been in business since 1996

Our dog daycare and boarding facility is located at 421 Manhattan Avenue in Morningside Heights. (Comfy & safe transport by vehicle available to those living outside the neighborhood.)

Our dog walking service at the present time covers only the Lincoln Center area and the Upper West Side. Presently, we’re not available to provide walks in the Morningside Heights area.

Yes we are. 

Absolutely! We have many satisfied and loyal clients that would be happy to share with you their experiences about working with us over many years.

Please email us at itsawonderfullife@dorothyspetcare.com so we can arrange to provide references.

All dogs having an ID tag with their name clearly engraved on it along with a direct contact phone number attached to their collar is the best way to go. Heaven forbid your dog gets lost, having that information is a critical component of getting them back home to you safe and sound.

In addition, along with the ASPCA, we strongly recommend that your dog has a license  but that you also microchip them as soon as you possibly can.

It depends. This decision is made on a case-per-case basis.

If you’re planning on having your dog neutered or spayed in the near future and they have a good temperament around other dogs while not being altered, it's most likely doable. In addition, if it’s a female, she has to have been out of heat for at least two weeks before attending daycare or boarding.

A quick conversation regarding the above is definitely recommended. Our door is always open.

It depends... Dog aggression is measured in many different ways and on many levels. This is a topic that is definitely open for discussion, which we encourage.

If your dog shows a little growling or barking when first meeting other dogs or people, most of this can work itself out.

However, if it’s a higher level of aggression where snapping, biting, or attacking were a possibility, we would have to decline.

Before consenting to any care, we first must obtain your dog’s vaccine records. Bordetella, Distemper and Rabies vaccines are all required by law by the Department of Health and Mental Hygiene.

Prio to any service, all dogs must be scheduled to come in for a temperament trial. The trial lasts four hours and is done at no cost. Drop off time being between 12:00 & 12:30 and pick up time being between 4:00 & 4:30.

In addition, all new dogs coming in specifically for boarding must attend daycare for two to three full days, depending on how they do during the trial. This will enable your dog to become more comfortable with us which will give them the opportunity to become acquainted with us prior to you being away for any extended period of time.

Every one of our handlers are specifically trained to contact us immediately if your dog seems ill, lethargic, and/or has any symptoms such as vomiting, diarrhea, etc., and we will contact you immediately.

Please Note: Before we are able to consent to the care of your dog, you'll need to register into our booking and billing system (link below) in order to fill out all the necessary care information, any possible medications or allergies or conditions if any along with details of a plan of action you would like us to follow in case of an emergency.

Feel free to do that at the following link: https://dorothyspetcare.portal.gingrapp.com/#/public/login

For any specific commands or training that you're working on with your dog at the moment, etc., we will ask you to instruct us as to how, when to approach and what specific behaviors if any need to be corrected or encouraged. However, no matter the behavior, our motto is love and patience. We train our handlers to use a gentle method with a firm and solid voice and always while maintaining eye contact when addressing such situations.

It will always be our intention to build a strong and loving connection with your dog. 

DOOR PERSON: If your building has a door person where the keys may be accessed at any time, we can pick up the keys from them.

PLEASE NOTE: It is our policy to never take your keys outside of your building. We will return your keys to your lobby staff every time when passing the front desk on the way out.

NO DOOR PERSON: If your building doesn’t have a door person and you'd like to give us keys to hold on to, it is our policy to request two full sets of keys – one set for the office to be used as a backup and one set to be used on a regular basis.

LOBBY CODES & DIGITAL INTERCOMS: If your building has a code or a digital intercom, we will follow the directions that you enter in your personal portal (link below).

PLEASE NOTE: If your code or digital system fails, we cannot be responsible. We will do our absolute best to get in contact with you immediately in every way possible. Text, email and voicemail and through your personal portal if you've registered.

IF YOU KEEP YOUR KEYS IN AN EXTERIOR LOCKBOX: Please register here to enter all information pertaining to keys, codes, digital intercoms and lockboxes.

Yes. For more information click Rates

It depends on the type of service. For more information click Business Procedures > Link to review section titled ‘Payment’.

It depends on the type of service. For more information click Business Procedures > Link  to review section titled ‘Cancellation Policy’.